Working with Problems

MapZ excels at visualizing Zabbix problems, allowing you to quickly identify and respond to issues in your infrastructure.

Problems Tooltip

When a host has an active problem, an indicator will appear on the host node:

• Hover your mouse over the host node to see a tooltip with more information
• The tooltip shows details such as problem description, severity, and duration

Acknowledging Problems

You can acknowledge problems directly from MapZ:

1. Click on the problem indicator in the map toolbar to open the Problems sidebar
2. CLick on "Update Problem" next to the problem you want to acknowledge

You can also use the Problems Page by navigating on the sidebar to Manage then clicking on Problems.

3. A window will appear where you can:
   • Add a message about the problem resolution
   • Check "Acknowledge" to simply acknowledge the problem
   • Check "Acknowledge and close" to both acknowledge and close the problem (if allowed)
   • Assign as Task (Premium Feature. This will create a task where a user can be assigned to resolve the problem)
   • See existing tasks related to the problem
4. Click "Update" to save your changes

important

Limitations may apply depending on how the Zabbix trigger is configured. Some problems may not allow you to close them directly from MapZ.

Problem Notifications (Popups)

MapZ can display popup notifications when new problems occur:

• Zoom to Host: Click on the magnifying glass icon in the popup to zoom directly to the affected host on the map
• Update Problem: Click on the pencil icon to open the Update Problem dialog, allowing you to acknowledge or resolve the issue

Problems on connections

MapZ also allows you to visualize problems on connections between hosts and services:

• Problems on connections are indicated by a line with a severity color (e.g., red for critical)
• Hover over the connection to see details about the problem

Problem Severity Levels

MapZ categorizes problems by severity, allowing you to prioritize your response:

• Disaster: Critical issues that require immediate attention
• High: Significant problems that need to be addressed soon
• Average: Moderate issues that should be resolved in a timely manner
• Warning: Minor issues that may not require immediate action
• Information: Non-critical notifications or informational messages
• Not classified: Problems that do not have a defined severity level

Problems Page

There is now a dedicated Problems page where all Problems can be managed:

1. Access it via the Sidebar, then see it under the Settings dropdown
2. View all current problems across your infrastructure in one place
3. Sort and filter problems by severity, host, and other criteria

Using Objects for Enhanced Visualization

You can add visual elements that aren't directly tied to Zabbix hosts:

1. Right-click on the map canvas and select "Add Object"

2. Complete the form:
   • Object Type: Choose from static shape and Custom SVG
   • Name: A descriptive name for the object
   • Shape: Choose a shape (circle, square, rectangle, etc.)
   • Color: Select a fill color
   • Font: Customize the font style and size
   • Text: Add text to the object (e.g., a label or description)

3. Click "Add Object"

tip

Objects can also have interfaces, allowing you to connect them to hosts. This is useful for representing devices or connections that are not directly monitored by Zabbix.